Poorly managed conflict often causes friction among people in social, professional and educational settings, possibly damaging the working relationship. By learning how to resolve conflicts in a respectful manner, people involved are often able to strengthen their relationships. The skills enable us to work well together because the parties involved know how to navigate the disagreement. Instead of fighting, insulting or ignoring one another, the colleagues learn how to better collaborate, which can help build their relationships.

In this workshop participants will learn various techniques to manage and resolve conflict. The participants will also learn the four key conflict resolution skills i.e. relieving stress, recognizing & managing emotions, using effecting nonverbal communication and using humor to deal with challenges.